Privacy Policy
Last updated: 12 November 2026
This policy explains what personal data ExcaTrack collects through www.excatrack.com, why, and what you can do about it. ExcaTrack is a parts supplier based in Quanzhou, Fujian, China. For any privacy question, write to sales@excatrack.com.
What we collect
| Inquiry form | Name, email address, company, country, phone or WhatsApp number and your message, as you enter them. We also record the page you sent it from, your IP address and browser type, to stop spam and abuse. |
|---|---|
| Email and messaging | If you email or message us, we keep the conversation and the contact details in it. |
| Website statistics | Pages viewed, approximate location (country or city), device and browser type, and how you reached the site, collected by Google Analytics. |
We do not ask for payment card details on this website, and we do not knowingly collect data about children.
Why we use it
- To answer your inquiry and prepare a quotation, at your request.
- To carry out an order you place with us, including shipping and after-sales questions.
- To keep the site working and safe, including spam protection.
- To understand how the site is used, so we can improve it. In the European Economic Area, the United Kingdom and Switzerland this only happens if you accept analytics cookies.
We do not sell your data and we do not send marketing emails unless you ask for them.
Cookies
The site works without cookies. Google Analytics sets cookies (such as _ga) to tell visits apart. Visitors in the European Economic Area, the United Kingdom and Switzerland are asked first, and analytics cookies stay off unless you accept. You can change your choice at any time: . Your choice is saved in your browser, not in a cookie.
Who receives the data
We use service providers that process data for us:
- Cloudflare — hosts the website, stores inquiries, protects the form from spam (Turnstile) and forwards email.
- Google Analytics — website statistics.
- Email providers — deliver inquiry notifications and our replies.
When you order, we share what is needed with the factory that makes the part and with the freight forwarder or carrier. We may also disclose data when the law requires it.
Where data is processed
We are located in China and our providers operate in several countries, so your data is processed outside your own country, including in China and the United States.
How long we keep it
Inquiries and related messages are kept for up to three years after our last contact with you. Order records are kept as long as accounting and tax rules require. Google Analytics data is kept for the period set in our account, currently up to 14 months.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, or to stop using it. If you are in the European Economic Area or the United Kingdom, you can also object to processing, withdraw consent at any time, and complain to your data protection authority. Write to sales@excatrack.com and we will answer within 30 days.
Changes
If this policy changes, we publish the new version on this page with a new date.